BEIJING, July 29 (Xinhua) — on 29th, Beijing Sports Bureau released the 2021 Beijing sports industry Prepaid complaint analysis report. According to statistics, Beijing received 18333 pre-paid complaints about the sports industry in 2021.

In recent years, with the development of sports industry and national fitness industry, sports fitness institutions have expanded and developed rapidly, promoting the continuous development of sports consumption market. However, in the field of sports fitness market, there are also many disputes about prepaid consumption, and related complaints are frequent.

“2021 Beijing sports industry Prepaid complaint Analysis Report” carries out statistical analysis on the complaints in 2021, summarizes and studies the characteristics of complaints, and prompts the risk of prepaid card consumption redemption with actual cases, urge sports and fitness institutions to adhere to the service brand quality, actively improve the business model, and operate in accordance with regulations and integrity.

At the same time, guide the citizens to actively sign prepaid service contracts, adhere to scientific and rational consumption, abide by the spirit of the contract, improve the awareness of risk prevention and the ability to safeguard their legitimate rights and interests, jointly create and maintain a good market order and environment for sports and fitness.

After sorting out, Yi fitness, Jin jiniao, Wales, AIRSUN fitness, inpays, powerhouse, Emperor Fitness, zhongshengshi, pailis, and Future Fitness ranked in the top ten of the complaints in turn, accounting for of the total complaints; The number of complaints “because the operator can not redeem or refund the card” is 4971, accounting for of the total complaints.

According to statistics, most types of complaints are concentrated on “refunds”, accounting for of the total complaints. From the data point of view, refund complaints mainly have the following reasons: first, fitness institutions shut down due to poor management, shut down stores and the relevant responsible person lost contact or transferred consumers to stores, accounting; second, the service quality of fitness institutions is not good, including fitness environment facilities, coach level, service attitude, continuous promotion of courses, compulsory renewal of cards before expiration, unauthorized opening of cards, and failure to register as used class hours, etc, 28.56%. Third, consumers do not want to continue to exercise, or because of subjective and objective factors such as external factors (family environment, moving, etc.), accounting; fourth, due to the epidemic of covid-19, some fitness institutions cannot operate normally or consumers are unwilling to exercise again, accounting.

In addition, it is difficult and costly for consumers to protect their rights. Consumers often have difficulties in safeguarding their rights in the later period due to insufficient understanding of the characteristics of fitness institutions and fitness programs, insufficient understanding of the contract content, failure to seriously sign or overlord clauses, etc.

In recent years, with the improvement of people’s living standard and fitness enthusiasm, the demand for private education and fitness is increasing day by day, and the problem of private education has also become a problem plant growth light bar. In 2021sports industry prepaid consumption complaints in private education refund complaints accounted for 24.68%, but the amount of private education refund accounted for as much as 46.93%, the largest single card pre-sale amount reached one million.

The main reason for these problems is that private education is personalized sports training, which has certain market demand. However, at present, some fitness institutions are managing private education due to their pursuit of short-term economic benefits, there are still many deficiencies in service quality and other aspects, which are easy to produce various contradictions. (Finished)